VeriSolv consultants help our customers focus on their core business services by lifting the weight of providing support to the organization’s users. Our staff has experience with a variety of computer platforms from client-server to mainframe including both the Windows and Mac environments.

Our help desk service includes trouble ticketing, tracking, and management reporting and trending. We provide our clients with the services that any well developed help desk organization needs to troubleshoot and solve users’ problems in a timely manner.

The increasing popularity of service-oriented architecture (SOA) is driving IT organizations to the breaking point. SOA is causing IT departments in the commercial and government markets to develop a documented, auditable, and repeatable process to enable them to provide the integration, standardization, and support required of their IT infrastructure.

At VeriSolv, we understand these needs and have embarked on an intensive ITIL (Information Technology Infrastructure Library) certification process for our staff. The benefit we bring to our clients is a documented, repeatable, standardized methodology for providing help desk support, which increases the quality and value of IT operations.